Question 1

What are the exact pricing plans for Adinexs CRM?

Accepted Answer

Adinexs CRM offers two flexible pricing tiers: The Individual Plan is ₹199/month/user (USD $2/month) or ₹1,499/year/user (USD $16/year). The Team Plan is ₹399/month/user (USD $5/month) or ₹3,499/year/user (USD $40/year). We also provide custom Enterprise Plans for large multi-division organizations with dedicated private cloud and custom ERP/SAP integrations.

Question 2

Can I switch between monthly and annual billing at any time?

Accepted Answer

Yes, you can upgrade, downgrade, or switch between monthly and annual billing cycles at any time from your account settings. When you choose annual billing, you save up to 37% compared to the monthly rate.

Question 3

How does the Specialty Sample Management & Courier Tracking feature work?

Accepted Answer

Sample management is built directly into Adinexs CRM for industries where product trial approvals precede commercial orders (e.g. Chemical, Agrochemical, Pharma, Specialty Materials, and Manufacturing). It tracks sample requests across 6 stages: Requested -> Under Preparation -> Dispatched -> In Transit -> Delivered -> Feedback Received. It includes courier docket/tracking integration, automated dispatch shipping stickers, WhatsApp/email delivery alerts, and customer sentiment scoring that dynamically updates Deal Win Probabilities.

Question 4

What is the Speed-to-Lead SLA feature in Inbound Enquiries?

Accepted Answer

Research shows that responding to inbound inquiries within 60 minutes multiplies conversion rates by up to 7x. Adinexs CRM includes an automated 60-minute SLA countdown timer, color-coded temperature badges (Hot, Warm, Cold), instant 1-click WhatsApp, Call, and Email triggers, and internal team @mentions to ensure no enquiry is delayed.

Question 5

What is the Dual Notes Hub with Handwritten Canvas?

Accepted Answer

Adinexs CRM features a dual-mode notes engine. You can create structured typed documents with rich text formatting, or open a digital handwritten ink canvas that supports tablet stylus input (Apple Pencil, Samsung S-Pen, touchscreens). All notes can be permanently linked to specific Deals, Leads, or Inbound Enquiries.

Question 6

Can Adinexs CRM track trade show and exhibition marketing ROI?

Accepted Answer

Yes! The Marketing Campaigns & ROI module allows you to log trade show booth expenditures, travel costs, and campaign budgets. It tracks all generated enquiries and closed won revenue back to the specific exhibition event, calculating an exact Net ROI multiplier and conversion donut graph.

Question 7

Is my corporate data secure with Adinexs CRM?

Accepted Answer

Absolutely. Adinexs CRM utilizes 256-bit AES encryption at rest and TLS 1.3 in transit. We support Role-Based Access Control (RBAC), multi-factor authentication (MFA), automated daily encrypted cloud backups, and dedicated private VPC hosting options for Enterprise customers.

Question 8

Can we import our existing customer data and excel spreadsheets?

Accepted Answer

Yes! Adinexs provides a 1-click CSV/Excel smart import wizard that automatically maps your existing contacts, companies, historical deals, and product master lists with zero data loss.